Pickup or delivery
Choose the final handoff based on what the parcel and customer actually need.
Package Service
A simpler package flow between Canada and the United States
Use RocBest package service when a parcel needs to be received, forwarded, picked up, or delivered across the Canada-U.S. border with clearer handling steps.
Cross-border aware
The service is designed around parcel movement between U.S. and Canadian endpoints.
Flexible for individuals
Useful for one-off customers who need a clear way to receive or forward packages.
Use Cases
When this service usually fits
U.S. to Canada receiving
A common case is receiving in the U.S. and moving the parcel onward to Canada.
Canada to U.S. parcel movement
The same service model can support the reverse flow when needed.
Pickup-oriented handling
Some customers only need local pickup after a parcel reaches the correct side of the border.
Workflow
How the package flow stays manageable
Register the parcel
Start by entering the parcel into the system so the team can match the shipment to the right workflow.
Choose the fulfillment path
Pickup, forwarding, and delivery are separate operational outcomes and should be selected deliberately.
Track status changes
Once the package is in motion, customers can follow the shipment through the standard account flow.
FAQ
Questions customers usually ask first
Is this the same as buying a label?
No. Package service is about handling and movement of parcels through RocBest operations, while label purchase is a different workflow.
Can I use this for one package only?
Yes. The service works for one-off parcel movement as well as repeat usage.
Do I need to know the final method first?
It helps. Knowing whether you need pickup, forwarding, or delivery makes the process much cleaner.