Some items are fully prohibited
They should not be submitted into the shipment flow at all.
Prohibited Items Guide
Screen risky item categories before the shipment enters the workflow
This page is a practical pre-check for items that may be restricted, prohibited, or require manual confirmation before RocBest can process the shipment.
Some items need confirmation first
A manual review may be required before RocBest can say yes or no.
Category risk matters
Batteries, liquids, controlled goods, and high-risk products need extra care.
Restricted
Categories that commonly need extra review
Batteries and electronics
Power-related goods often have carrier and safety restrictions.
Liquids and chemical products
These categories may trigger transport or border-handling limitations.
High-value or regulated goods
Certain products need more information before a shipment can be accepted.
Process
How to avoid a preventable shipment problem
Check before booking
It is better to screen the item early than to create a shipment that later gets held.
Describe the item clearly
Generic descriptions make it harder to assess whether the product can move.
Ask when uncertain
If the item is borderline, a manual confirmation is better than guessing.
FAQ
Questions customers usually ask first
Does restricted mean impossible to ship?
Not always. Some items are prohibited, while others simply need manual confirmation first.
Can vague item descriptions cause issues?
Yes. Unclear descriptions make it harder to determine whether the shipment is acceptable.
Should I ask before buying a label?
Yes, especially for batteries, liquids, or regulated items.